Legal
Store Policies
Our commitment to transparency — returns, shipping, privacy, and your rights.
Return & Refund Policy
How we handle returns and refunds
At Ibroon, your satisfaction is our priority. Please read our return and refund policy carefully.
Eligibility for Returns
We accept returns within 7 days of delivery if:
- The product is unopened and in its original packaging
- The product was damaged during shipping
- You received the wrong item
Non-Returnable Items
- Opened or used perfumes
- Products without original packaging
- Items purchased during clearance sales
How to Initiate a Return
1. Contact us on WhatsApp (+880 1626-014029) within 7 days of delivery
2. Provide your Order Number and photos of the product
3. We will confirm eligibility and arrange pickup or return shipping
Refund Process
- Approved refunds are processed within 3–5 business days
- Refunds are issued via bKash or Nagad to the original payment number
- For Cash on Delivery orders, refunds are sent via bKash or Nagad
Exchange Policy
We offer exchanges for the same or different fragrance of equal or greater value. Shipping charges for exchanges are borne by the customer.
Damaged or Wrong Items
If you received a damaged or wrong item, we will arrange a free replacement or full refund at no additional cost to you.
Last updated: June 2026